Frequently Asked Questions
Everything you need to know about your GravaStar gear.
Does GravaStar UK offer free shipping?
Yes, we provide free standard shipping on all UK orders over £100. For orders below this amount, a flat shipping fee is calculated at checkout.
What is the warranty period for GravaStar products?
All our speakers, earbuds, and charging docks come with a standard 12-month manufacturer's warranty covering any technical defects or hardware malfunctions.
How long does delivery take within the UK?
Standard delivery typically takes 3-5 business days. We also offer an express shipping option that delivers within 1-2 business days for orders placed before 2 PM.
Can I return my product if I change my mind?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.